Return Policy

Due to the nature of our products, we have a strict no returns policy. Once you receive your item, it cannot be returned as it is a perishable food product.

However, we are committed to your satisfaction. If you encounter any issues with your order, please reach out to us within 7 days of receiving your item, and we will do our best to make it right.

For any concerns, you can contact us at support@chocboxla.com.

Damages and Issues
Please inspect your order upon receipt. If you find that your item is defective, damaged, or incorrect, contact us immediately so we can assess the issue and resolve it promptly.

Exceptions / Non-Returnable Items
Certain items cannot be returned, including perishable goods (such as food), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also cannot accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please get in touch with us.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
To ensure you receive the correct item, the fastest way is to place a new order after your return is accepted. This allows you to secure the desired item promptly.

Refunds
Once we receive your request, we will notify you if a refund is approved. If approved, the refund will be processed automatically to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process the refund. If more than 15 business days have passed since your refund was approved, please contact us at support@chocboxla.com.